INTRODUCTION

Your privacy is important to Us. We recognize that when you choose to provide us with information about yourself, you trust us to act in a responsible manner. This information helps us improve your movie-going experience with better content, services, and opportunities. This policy tells you about the information gathering and dissemination that we conduct. As we continue to grow, this policy may change, so please check back periodically for updates

DATA AND/OR INFORMATION COLLECTION:

We receive the Data both directly as well as indirectly.

Data/Information received directly: We directly receive the Data from the User in various manner including but not limited to:

• User accessing/visiting our website/App/Platform for purchase and/or attempted purchase of our products and/or services;
• User registering with us at our website/App/Platform and/or otherwise at the Box office;
• User providing their consent to our partners/service provider and/or agent to share their data with us.
• User providing the Data directly to us at the Box Office while availing and/or trying to avail our products and/or services;
• User completing surveys conducted either by us or for us;
•  User voluntarily electing to receive any communications (including promotional offers) from us.
• from the data collected from the User’s visit to our website/App/Platform.

User shall not provide personal data about others unless the User has been authorised or required to do so by contract or applicable law. 

 Data received indirectly/passively:

• Our Website/App/Platform/web server and/or Partners (who provide analytics and performance enhancement services) may automatically and/or with User’s consent collect some Data/information when User visits our website/App or the Platform. This Data/information helps us to make improvements to our content and navigation. The Data/information collected automatically may include without limitation User’s network or Internet protocol address and type of browser User is using (e.g., Chrome, Safari, Firefox, Internet Explorer), the type of operating system User is using, (e.g., Microsoft Windows or Mac OS), mobile network, device identifiers, device settings, browser settings, the web pages of SURAJ CINEPLEX visited by the User, location information, and the content and advertisements User have accessed, seen and/or clicked on, average time spent on the website/App/Platform, preferred seat, preferred location, preferred products and/or services etc.
• We may collect User’s Data automatically via Cookies, pixels and similar technologies in line with settings on User’s browser.

How We may use the User Data/Information:

1. User, by providing Data and/or Information, accepts that We may retain User Data and/or Information, in India or outside India, and that it may be held by Us or any of Our Partners that processes it, in India or outside India, on Our behalf. We, along with Our Partners, shall be entitled to Use the User Data/Information, in India or outside India, for, including without limitation, any or all the following purposes:

• Verify User’s identity,
• Set up and maintenance of User’s account,
• Provide and communicate with User about the, Offers, Promotions, Program(s), upcoming events, marketing and other information,
• Review User’s eligibility and/or candidature for our various Program(s), offers and/or promotions;
• To revert to User’s queries, request for assistance and/or communicate with User;
• Enforce the legal terms (including without limitation Our policies and terms of service) that govern User’s use of our website/App/Platform and/or use of our products and/or services, and/or for the purposes for which User provided the Data/information,
• Orovide support including without limitation technical support in relation to the Products and/or Services and/or Offerings, offers, programmes etc.
• Prevent fraud or potentially illegal activities (including, without limitation, copyright infringement);
• To secure Our other Users,
• To enable Us to comply with any requirements imposed upon Us by law and/or support the law enforcement agencies.
• Perform analysis on User’s preferences in relation to Our products and/or services or any part thereof such market research, including statistical analysis of User behaviour which We may disclose to third parties in depersonalised, aggregated form.
• Sending periodic communications (this may include e-mail), about our products, services, events, promotions and special offers which may also include advertising for third party companies or organisations from Us.
• We use this Data/information to measure the site usage, content and to ensure safety and security, as well enhance performance of our website/App or the Platform.
• For improving or customizing our products and/or services, target promotional communications, advertising and assess general effectiveness of such promotional communications and advertising which may include advertising and communication for third party individuals, company or organisation from Us.
• Pixels, Cookies and Web Beacons: Information and/or data may be automatically collected through the Use of Cookies or web beacons or similar tracking technologies. "Cookies" are text files placed in the User’s device browser that store basic information that our website/App/Platform can use to recognize User’s repeated visits and recollect User preference and/or last ordered product and/or service. We may use this to understand User’s usage of products and/or service and/or website/App/Platform usage, observe behaviour and compile aggregate data in order to facilitate and/or improve User’s experience in using Our website/App/Platform, Our products, services, offers, programs, promotions, target the advertising and assess general effectiveness of such advertising.
•  Cookies do not attach to User’s system and/or damage User’s files. User may change the permission in relation to Cookies in their browser and/or the Handheld devices that allows Users to deny or accept the Cookie feature. However, in such an eventuality, the "personalised" services may get affected if the cookie option is disabled. We may use Cookies or other tracking technologies to help Us understand the products, offers and/or services that may be of interest to the User at SURAJ CINEPLEX website/App/Platform and/or at the SURAJ CINEPLEX Multiplexes/Cineplex. We or our Partner or our Service Provider or third party platform with whom We have contract may place a unique cookie on User’s browser/handheld device to enable User to receive customized offers, services, promotions from time to time. These Cookies contain no information intended to identify User personally. The Cookies may be associated with de-identified demographic or other data linked to or derived from Data voluntarily submitted by the User to Us (e.g., User email address) that we may share with a service provider solely in encrypted, non-human readable form.
•  We and our Partners may also use "web beacons" or similar technologies, which are codes placed on Our Website/App/Platform or in an email, to monitor the behaviour and collect data about the visitors viewing Our Website/App/Platform or email. To help us better understand User’s use of the website/App/Platform and/or Our products and/or services, we may use third-party web analytics on Our website/App/Platform, such as Google Analytics etc. These service providers may use the Cookies, web beacons or similar sort of technology to collect the Data and/or information of the user based on the activity done by the User on Our Website/App/Platform. The information collected by this technology will be disclosed to or collected directly by these service providers, who use the information to evaluate our users' use of the Services. We also use Google Analytics as described in the following section. To prevent Google Analytics from collecting or using User information, User may install the Google Analytics Opt-Out Browser add-on.

1. Tailored Advertising: Third parties whose products or services are accessible or advertised vide our service may also use cookies or similar technologies to collect information about User’s use of the services. This is done in order to help them Inform, optimise, and serve ads based on past visits to our website and other sites and report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our website. We also allow other third parties (e.g., ad networks and ad servers such as Google Analytics, and other programmatic/edtech players) to serve tailored ads to User on the services, and to access their own cookies or similar technologies on User’s computer, mobile phone, or other device User uses to access the services. We neither have access to, nor does these terms and conditions govern, the use of cookies or other tracking technologies that may be placed by such third parties. These parties may permits User to opt out of ad targeting. If User is interested in more information about tailored browser advertising and how User can generally control cookies from being put on User’s computer to deliver tailored advertising (i.e., not just for our services), User may visit the Network Advertising Initiative's Consumer Opt-Out Link, and/or the Digital Advertising Alliance's Consumer Opt-Out Link to opt-out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for Display Advertising or customise Google Display Network ads, User can visit the Google Ads Settings page. Please note that to the extent advertising technology is integrated into our website/App/Platform, User may still receive ads even if User opt-out of tailored advertising. In that case, the ads will just not be tailored to User’s interests. Also, we do not control any of the above opt-out links and are not responsible for any choices User make using these mechanisms or the continued availability or accuracy of these mechanisms.
2. When accessing our mobile application User may also receive tailored in-application advertisements. Each operating system: iOS, Android and Windows Phone provides its own instructions on how to prevent the delivery of tailored in-application advertisements. User may review the support materials and/or the privacy settings for the respective operating systems in order to opt-out of tailored in-application advertisements. For any other devices and/or operating systems, please visit the privacy settings for the applicable device or operating system or contact the applicable platform operator.
3.  User can opt-out of the collection and use of information for ad targeting, and access a mechanism for exercising such choice by visiting http://www.aboutads.info/choices and http://www.youronlinechoices.eu/
4. Data Storage and Security: We have all security procedures in place to protect the confidentiality, integrity and availability of User Data and/or Information. We maintain strict physical, electronic, digital and administrative safeguards to protect User Data and/or Information including User’s personal information from unauthorized or inappropriate access, use, and/or disclosure. The User Information and/or Data may be stored in India and/or outside India or in physical form and/or electronic form and/or on cloud as deemed fit by SURAJ CINEPLEX. We ensure that when We share User’s Data and/or information with third parties, We contractually require such third parties to follow reasonable security practices and take adequate security measures to ensure the security of User’s Data and/or information.
5.  Data Sharing: We may share or disclose the User data and/or information in the following manner (and for the purposes of relevant Data Protection Laws, we may do so either as a controller in our own right or as a processor on behalf of and under the instructions of another entity in accordance with our obligations under our agreement with that entity):

• To service providers or Partners and/or third parties for completion of the transaction and/or delivering User the products and/or services as ordered/requested by User from Us and/or our Partners and/or Our Service Providers;
•  We may employ other companies and individuals to perform function(s) on our behalf including but not limited to fulfilling orders for products or services, delivering packages, sending e-mail, removing repetitive information from customer lists, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring credit risk, and providing customer service.
•  We may release Data when we believe that disclosure is reasonably necessary (a) to comply with a law, regulation or compulsory legal request; (b) to protect SURAJ CINEPLEX intellectual property rights; (c) to protect SURAJ CINEPLEX from and against any damages, losses, claims, actions etc.; (d) when we believe disclosure is necessary to protect individuals’ vital interests, or (e) in connection with an investigation of suspected or actual fraudulent or illegal activity. This may include exchanging information with other companies, organizations, law enforcement and investigation agencies for fraud protection, risk management and dispute resolution.
•  We may transfer some or all of User Data and/or information if We, or one of our business units, undergoes a business transition, like a merger, acquisition by another company, or sale of all or part of our assets, or if a substantial portion of our or of a business unit’s assets is sold or merged in this way.
•  We may also share User’s Data with other third parties where:
• User request or authorise us to do so;
• We need to comply with applicable law or respond to valid legal process; or
• We need to operate and maintain the security of our website/App or Platform, including to prevent or stop an attack on our computer systems or networks.
• The sharing of User’s Data will be in line with the processes set out under these terms and conditions.
• Protection and Security of User Data/Information: We have adequate measures in place to ensure the Safety and Security of the User’s Data and/or Information. We will take all reasonable steps to protect the User Information that We hold from misuse, loss, or unauthorized access or modification.
• Right to access or correct User Information. User may request access to any User Information We hold about User at any time by contacting us. User’s request will be processed in accordance with the prevailing law. User will need to verify User’s identity. We may not be able to grant access to some information if granting such access would interfere with the privacy of others.
• Disposal of User Information. We retain User Information for as long as it is required for the purposes stated in these terms and conditions. We take all reasonable measures to delete, dispose, anonymize or isolate User Information when we no longer have a legitimate need to process such User Information, as We deem fit.

Retention of Data

We retain Data for as long as necessary for the use of our products and/or services or to provide access to and use of our website/App or the Platform, or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining User’s Data is necessary for our legitimate interests. Because these needs can vary for different data types and purposes, actual retention periods can vary significantly.

While We may track and store information, We shall not be obligated to do so and may delete any information and records, in whole or in part, at any time. Even if we delete User’s Data, including on account of exercise of User’s right as per the terms and conditions, it may persist on backup or archival media for audit, legal, tax or regulatory purposes.

We use the demographic information to enhance your user experience by, among other things, delivering you content that is relevant to your interests. We may use the contact information you provide us to notify you of new services or special deals that we or our partners are offering, to distribute movie related information to you or to conduct surveys or other similar activities. When you register with us, you may choose to opt-out of receiving these notices or mailings from surajcineplex.in at the time of registration.

We do not sell or rent personal information about its customers to any third parties at this time. We do, 

SECURITY

We has implemented security measures to protect against the loss, misuse, and alteration of the information under our control. We protect the secure areas of our Site with a firewall. Although We have implemented adequate security measures, the site has contracted Verisign to provide an extra assurance of security. Although, the site is completely virus-free, the User is advised to employ virus scans for extra security, as surajcineplex.in is not liable for any virus picked up at the time of transmission.

CHOICE/OPT-OUT

We allows users the option to opt-out of receiving communications from us and our partners at registration. If you decide later to opt-out you can contact us by sending an e-mail to surajcineplex@gmail.com. 

GENERAL INFORMATION

Please note that We try Our best to collect data from the most authentic sources. However, at any stage, surajcineplex.in is not liable for any loss, monetary or otherwise, resulting from the usage of their data.

QUESTIONS

If you have any questions about this privacy statement, you can email us at surajcineplex@gmail.com